13 Google reviews
Showing 13 review samples from Google Maps.
nisa nazirah
I went to the Hydro Flask store at TRX today. The staff was not exactly rude, but the service was disappointing. When a customer walks in, staff should at least ask what we are looking for or guide us but instead, I had to carry the bottle …
S U-II
Nice experience shopping here. Wonderfully served by Along who gave all the good tips. So many choices!!
Seri Baiduri
Hello hydro flask, I think I can check your staff. Not really friendly and not welcoming customers. The way they talk is also …
Mama Mia
Very very bad rude services! Bought a tumbler but the staff who short wore glasses ddnt even bother to answer my questions..!!WAUUW!! better go to other branches.. seriously 😣 …
Sandra Ng
The staff in the photo displayed unprofessional and unhelpful behavior. There was no greeting upon entering the store, which was acceptable, but throughout my browsing, he made no effort to assist or provide product details. When asked questions, he only replied with a very soft “yes” or “no,” barely audible, without any further explanation. Another customer, an elderly gentleman, was clearly trying to find a suitable bottle and repeatedly asked if each one would leak. The staff just responded with faint nods or a soft “yes/no,” offering no real guidance. The gentleman eventually left without buying anything, looking disappointed and clueless due to the lack of assistance. I purchased only because I already knew exactly what I wanted, but otherwise the experience was very poor. The staff seemed to avoid engaging with customers, only stepping in at payment — and even then, there was no acknowledgment or thank you. This reflects badly on the brand. Staff should be trained to be proactive, approachable, and knowledgeable so that customers feel guided and confident in their purchase.
Mariah Amirah
Came here to suggest revising your staff list bcos clearly some of them dont wanna work there 😂 unsurprisingly others have also complained about staff yg jaga kedai. Teruknya. Please do something. Train and choose people who have the right attitude and etiquette. Memalukan your brand in TRX. Products are very good so far. …
Dean Lanelle
Along is very friendly and helpful. Managed to explain the use of the products and willing to go extra mile without any hesitation. I always like to look for her since she can guide me better. Thank you Along
paco beh chyr khai
One of the Malay staff-Khai assisting me and explaining every details which super helpful. Thank you for your kind service and keep it up.
iki cheong
I visited the Hydro Flask store at TRX and had an unfortunate experience. The display area is quite cramped, making it very easy for customers to …
vinnie
Had an unpleasant experience, the staff with short and yellow-blonde hair didn't even bother to talk to me when I asked about the price, the price tag wasn't even sticking properly to the product which led me to confusion that's why I asked …