I recognize NARS is a good cosmetic brand but the customer service from Kelly is rude and bad. She failed to introduce and explain the products to the customer. I did not feel welcome to buy the products as well. Hope the company provide proper training to the front end staffs.
L C
1
Purchased a NARS product on 13 Nov from NARS Lazada Mall, advertised as 100% authentic with guaranteed on-time delivery by 16 Dec. Waiting over a month now, and the seller only responds with generic AI messages – no real help at all. …
Sanjay Air
5
Janet was very helpful in getting me what I want and explaining the type of shades.
Jess Lim
5
I saw someone on xhs recommending TRX Mina before, saying she was really good. Today, I went to buy foundation, and she patiently helped me try it out and explained everything— I like it!
Deby Alfian
5
Not sure if this is the Nars store i went bfore cuz seems like they got 2 Nars store inside Trx (or i could be wrong) 😂 sales assistnt was very helpful and kind. I dont know his name but he’s very patient and kind to explain the products. …
Juan Xian
5
I had a really great experience at NARS. Special thanks to Mina for her excellent service. Even though the product we wanted was out of stock, Mina’s service truly left a deep impression on us.
Sarah Lim
5
I don’t spend much on make up in general, but when it comes to foundation, I prioritise quality and NARS is my go-to. Their products are light on skin, comfortable to wear and live in, and easy to apply. They save your product shades / …
T F
5
Diorna (hopefully I spelled her name correctly) was very helpful and professional and I enjoyed my NARS experience with her tremendously. Definitely will return for the next visit!
amani maisarah
1
One chinese girl with bold eye makeup (purple eyeliner) was so rude and lazy at serving customers. Could not even do a proper shade match for goodness's sake. Put a shade too orange and too dark on my friends hand and got defensive when we …
Nurul atiqah
2
I visited the NARS store at TRX intending to purchase a foundation, but the experience was very disappointing. Despite there being around four staff members present and no other customers in the store, none of them approached me or offered …