92 Google reviews
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Azhanudin Azman
Probably the worst service at the cashier (Ms Mona) counter I ever encountered in any bank. Doesn't speak properly and clearly. Didn't understand anything I asked. Had to wait almost an hour to get approval from HQ as large amount …
Leene Ahmad
If there is an option for zero star, thats what this place deserves. Only one general counter opened at 2.30pm Tuesday, nobody at Premier. Bad service.
Polly Lee
Super damn slow and poor service, as a customer, I have to wait more than 2hrs to get a mobile banking code for new credit card. Really wasting time!
Azizi Ismail
I recently visited the HSBC Amanah branch at One Utama, and I had a wonderful experience. I was facing some issues accessing the bank’s mobile application, and the staff were incredibly helpful. …
Silvia Kartika
Avoid this HSBC branch unless you enjoy fighting like in Iraq. If you have high BP or heart disease, beware! Zero empathy both from their RMs and officers. Endless complications, Premier or …
Ikka Nazri
The service is soooooo sllloooooowwww i just need to get a new card and I waited more than an hour. Why cant they have normal counters like other banks for quick services? Need to go into their little cubicles to chitchat for whattt …
Han
I just got back to Malaysia after many years overseas. The past few weeks I've met with some unhappy customer service experiences, until I dealt with Steven of this bank today. I'm truly impressed with his attitude and excellent service. I wish that my comments here will help Steven in getting the due recognition that he deserved.
Susan Siah
This morning about 11.00 went to change some new notes at counter 4 and mentioned that I had been a customer for 30 years. How time flies. Before leaving I asked if any red packets available for customer which the Muslim cashier replied …
Bunny W
This is by far the worst banking experience I’ve had. I waited for two hours plus, and only two customers were served before my turn. The service efficiency was extremely poor. The staff Indian man who assisted me was also very snobbish and arrogant, which made the experience even more unpleasant. Very disappointing customer service.
sylvia edward burns
I recently had a very frustrating experience with HSBC's customer service. I called multiple times to change my debit card PIN, only to be given a number that is on a machine. Despite calling 8 times, each call was met with a message about …