106 Google reviews
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Lydia K.
Literally came for the Christmas edition. I’ve been an avid Christmas Edition Collector. And thanks to this - I’ve experienced the worst customer service ever. Especially the woman with a shoulder length haircut. Utterly disappointing. …
谢明骏（YUkni）
When I first entered the store, there weren't many customers, but no one came to assist me. I started browsing lipsticks and eyeshadows and proactively approached a sales associate, but she just tossed the products at me and walked away. …
snowy
Visited early in the morning to collect a sample of the new Chanel Chance fragrance and was served by a friendly SA (didn’t manage to get her name, but if not mistaken she’s not Chinese). Had to wait awhile to be served but she was nice and patient when introducing the new fragrance. Overall swift and pleasant experience.
ButterChips
My mom and I were shopping for fragrances as a gift and decided to stop by Chanel after visiting a few other boutiques such as Gucci, Dior, and Givenchy. Despite having many customers, the staff at those stores were warm, attentive, and …
Nur Auni Fatanah Ahamad Sabri
I had a wonderful experience at Chanel Mid Valley thanks to the excellent service from Jenny. She was incredibly attentive, knowledgeable, and patient throughout my visit. Jenny made me feel welcomed and took the time to explain the …
Wan Nur Hidayah Zahari
Bought myself my first ever Chanel lipstick. The store was crowded so I didn’t expect assistance but Yudi swiftly assist me in getting the lipstick (been eyeing that one particular lipstick on the website). I love his warm greetings and …
Shannae Yap
I didn’t expect to experience such poor service in Malaysia. Unfortunately, I didn’t manage to get the name of the staff. On Friday night, 14.11.25, I was ready to purchase a product, but it was out of stock. I asked the staff if there were …
KIV Yap
Wow, it has only been two months that I had not visited the CHANEL MID VALLEY KL BOUTIQUE ; the service and the attitude of the new staff are totally unbelievable - disregard, rude, impolite, impatient & etc. …
Huang Nana
The Chinese staff very rude and inpatient, we are trying to get someone's help but nobody serve and the Chinese staff with long hair with heavy dark circles. Others staffs standing there playing phone and that Chinese staff said that the …
One Nines
0 star - if I could. The CHANEL associates are downright disappointing & condescending. Especially the lady who’s wearing a lavish uniform (picture: far left). The Malay guy was …